FAQs
We deliver to all Mainland U.K- if your address is not yet included please contact us and we will personally inform you when this service is available.
Please contact us after completing your order to inform us of special instructions- this could be a safe place to leave your order. Otherwise, a signature will be needed upon delivery. It is important that all frozen products placed in the freezer as soon as possible following the receipt of your delivery.
On the unlikely event your order not arriving please contact us immediately using the contact us page or simply call us.
Please contact us as soon as possible and we will advise on what to do next. Some items are damaged or are not the expected quality? Frozen Halal is committed to bringing you the best food, should you feel that a product you receive is not of the highest quality, tell us and we will resolve it.
Packaging
We include ice packs within all of our boxes, our products sit within a insulated packaging and has been tested to remain frozen for up to 36 hours. Please remember to refrigerate all goods as soon as you receive them.
We include ice packs within all of our boxes, our products sit within a insulated packaging and has been tested to remain frozen for up to 36 hours. Please remember to refrigerate all goods as soon as you receive them.
Products
We include ice packs within all of our boxes, our products sit within a insulated packaging and has been tested to remain frozen for up to 36 hours. Please remember to refrigerate all goods as soon as you receive them.
Some of our products may contain traces of nuts and other allergens. If you require information about a specific product, please contact us.
Yes, for our full range please visit our store.
We only source from the best suppliers where livestock are treated and prepared according to strict rules set out by UK and EU legislation governing the humane and welfare treatment of animals.
Shipping
There are many ways to make most of the great value Frozen Halal has to offer. When possible take advantage of our free delivery over £100, join our mailing list to benefit from special offers and vouchers you can use at checkout, recipes and meal solutions.
Yes, for our full range please visit our store.
Simply order over £100 and choose the ‘Free delivery’ option at checkout and the charge will be automatically come off, subject to the delivery service you require and your location.
Yes, you will receive a confirmation of your order via email. Please check your spam folder too.
If you need to change or amend you order we can do this provided we have sufficient time to do so. Please contact us online or call us directly.
If you need to change or amend you order we can do this provided we have sufficient time to do so. Please contact us online or call us directly.