Terms and Conditions

Terms and Conditions

1. Information About Us

1.1 We operate the Frozen Halal website www.frozenhalal.com. We are Frozen4U LTD Limited, a company registered in England and Wales (09103537)

1.2 To contact us, please see our Contact Us page

2. Our Products

2.1 The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.

2.2 Although we have made every effort to be as accurate as possible, because our Products are made to order, all sizes, weights, capacities, dimensions and measurements indicated on our site have a 5% tolerance.
2.3 The packaging of the Products may vary from that shown on images on our site.

2.4 All Products shown on our site are subject to availability.

2.5 Under certain circumstances we reserve the right to substitute certain products, which may form part of your order.

3. Your Consumer Right of Return and Refund

3.1 If goods are not fit for consumption on receipt of delivery please contact us immediately. You must not consume a product that you believe is not at the right temperature or is not fit for consumption.

If you have any doubts, do not attempt to consume the product and contact us immediately. We will endeavour to reply quickly but if the reply is delayed – do not consume the product.

3.2 Most of the Products on our site are perishable. This means that the right to cancel a Contract does not apply. However, we understand that sometimes you may need to cancel an order and although our products are specifically prepared for your order, if you contact us more than 48 hours before the date your delivery is due, it may be possible to cancel the Contract.

3.3 For non-perishable goods, your legal rights to cancel still apply.

3.4 As a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.

3.5 If you have returned a Product to us because it is faulty or mis-described, we will refund the price of such defective Product in full, together with any applicable delivery charges or reasonable costs you incur in returning the Product to us.

3.6 Unless the Products are faulty or not as described (in this case, see clause 3.5), you will be responsible for the cost of returning the Products to us or, where relevant, the cost of us collecting the Products from you;

3.7 You have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession.

3.8 Where applicable, refunds will be made to you using the same method and to the same account as used by you to pay for your order.

4. Data Protection

4.1 We abide by the current requirements of the Data Protection Act.

4.2 When traders place an order or register on our website, certain information is required, including name, e-mail address, telephone number, billing address, delivery address, and credit/debit card details. Frozen Halal works in partnership with Stripe to provide high levels of security to ensure confidential and sensitive information is not compromised.

4.3 We may use the information that you provide for trader, market and product assessment and analysis, for the prevention and detection of fraud, and for any prize draws or competitions traders enter.

4.4 Frozen Halal may disclose your information to anyone to whom KQF transfers or may transfer our rights and duties under our agreement with the trader, and/or if KQF has a duty to do so or if the Law allows us to do so.

4.5 If you have any queries or questions regarding our Data Protection Terms and Conditions, or if you wish to be removed from our Mailing List, please contact us using the details on the Contact Us page of our website.

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